Customer Testimonials
I came in very wary of buying at a dealership. Oscar M was great and getting everything set up for me and got me the deal I wanted for the vehicle I needed.
I bought a car on Saturday. Andrew made the experience a good one. He was knowledgeable, helpful and patient.
Tony Tocco Tony always find the right vehicle at the right time Makes the process seem effortless
Kyerra English was very easy to work with & very knowledgeable!
This review would be beyond 5stars!
I reached out with desperate need after an accident. Hoping to find fairness & honesty, I found the care of a family.
Not only did they answer any and every question, they worked to fill my need. I have never dealt with a dealership or sales people like this before. Andrew Swaney and Team O'Brien turned a very bad week into absolute relief.
Dealerships all have vehicles. They all have processes. This review is about what is different about the O'Brien team in Bloomington, IL.
I was hoping to get a good ... Read More Google - Nov 7, 2026
Tony is amazing. He made my first time purchasing a car so smooth!
Our experience from start to finish with Tony Tocco and the crew at this dealership is second to none. Their care for the customer and their concern for our time and needs was exemplary, and every question that we had was answered in an honest and timely manner. Tony has a deep love for his customers, and we felt that connection immediately and were instantly put at ease with his warm demeanor. The buying experience was simple, and every part of the process was straightforward and honest. Starting with Tony, every member of this staff that we dealt with through ... Read More Google - Nov 3, 2026
Took the time to answer all my questions and easy to work with. Everything went smoothly with the process. Oscar was great!
We had a great experience purchasing a new vehicle with Chase Robbins. He made the process so easy, very helpful, and took the time to answer our questions.
Great seller
Kyerra English is definitely someone a customer would love to work with in your car buying Adventure she goes that extra mile to make sure her customers are taking care of A+
Great Experience. Kyerra was super friendly and helpful.
They made it very easy to use the VPP program and it was hassle free. Chase Robbin’s did a great job for us
Extremely knowledgeable and easy to work with.
Tony was very helpful in the process of looking for a used vehicle.
Everyone was so nice. Oscar was the most patient and understanding person who helped us get what we wanted and could afford. Working with Oscar at Nissan O’Brien was an absolute pleasure. From the moment we walked in, they listened to what I was looking for, walked me through the features of the car without rushing me, and kept the pricing and communication completely transparent. If you need a reliable and knowledgeable salesperson, ask for Oscar! You won’t regret it!
Tony was great and so very helpful when it came to purchasing our vehicle.
Had thermostat assembly issue on car they handled repair quickly and professionally
Kyerra made the process very easy, streamlined and answered all my questions.
Came into O'brien Nissan off Ireland Grove and the experience was outstanding. Oscar got us out of our upside down elantra into a brand new 2026 Dark Armor Nissan Rogue. He already had us excited before he even mentioned the 20 year 200k mile warranty they add onto all of their new vehicles for FREE. I completely recommend this dealership and more importantly I personally recommend Oscar because he is very knowledgeable, and kept the conversation going to give us the best understanding of what we were signing up for.
I had an awesome experience at Obrien Nissan in Bloomington today. Oscar Magana, was my customer rep. The most interesting thing that happened, was l called 3 dealerships looking for a truck, and Oscar M. was the only one who called me back. Plus, they have 0% interest for 60 months going on right now. We were able to get an extra $1500 for my trade in. Oscar, answered all of our questions and was very polite. When l test drove the truck and ask numerous questions. Grateful, Shelly Kern
I went to the OBrien Nissan today, the salesman Andrew Swaney was super nice and informative, he explained everything, and was never condescending, I have had some really awful experiences with other OBrien dealers, not here, I had absolutely no expectations of leaving in a car let alone a new one, but I did, this was the absolute best experience I have ever had at a car lot. So Thank you Mr Swaney, looking for a new car, go speak with this young man.
I went to the OBrien Nissan today, the salesman Andrew Swaney was super nice and informative, he explained everything, and was never condescending, I have had some really awful experiences with other OBrien dealers, not here, I had absolutely no expectations of leaving in a car let alone a new one, but I did, this was the absolute best experience I have ever had at a car lot. So Thank you Mr Swaney, looking for a new car, go speak with this young man.
Tony made the buying process easy and painless!
Had a great experience with Tony! Drove down from Chicago for this purchase. Worth the drive
Tony Tocco was are salesperson and he did a wonderful job throughout the whole car buying process. He explained everything fully, and made the process easy and as stress -free as possible.
Worked with Chase Robbins to purchase a used 2023 Nissan Frontier at O'Brien Nissan. Friendly and professional service. Definitely pleased with the process and purchase.
Chase was a great help. Answered every question I had, got me a good deal and found me a car I really loved. Go see him!
I recently went to Nissan with the intentions to buy a car and Kyerra has been nothing but great! She helped me find a suv to fit my kids and I
We were very pleased with the service. Brad Bruemmer the service advisor was very helpful.
We worked with Tony to purchase our new Rogue. As a person who dislikes negotiating working with him was wonderful. He was upfront, honest, and great to work with. I would definitely work with him again to purchase a vehicle.
Andrew helped me upgrade to a 2026 Sentra and had great customer service.
Dropped by Nissan with dash screen issue. Brad Bruemmer in Service Dept resolved the matter in record time and provided information needed should there be a reoccurrence. Brad was friendly, professional and courteous. Thank you again, Brad!
Dropped in at Nissan with dashboard screen issue. Brad Bruemmer in Service Dept knew immediately what the issue was and fixed it along with providing information should the issue happen again. Brad was friendly, courteous and extremely helpful. Thank you again, Brad!
I had an amazing experience purchasing my new Nissan Kicks thanks to Andrew Swaney! From start to finish, Andrew was friendly, professional, patient, and incredibly helpful. Buying a car can be stressful, but he made the entire process so much easier. He took the time to answer my questions, explain everything, and make sure I felt comfortable with my purchase. I never felt pressured or rushed, and I truly appreciated that. Andrew went above and beyond to help me get into a vehicle I absolutely love! I’m so excited about my new Nissan Kicks and couldn’t be happier ... Read More Google - Oct 17, 2026
Kerry was our sales person and she did an amazing job! Everyone was so friendly and respectful, no pressure to buy, and were very forthcoming with info and worked with us to get the vehicle we wanted and made sure we understood all our options all the way thru to our new car!
Andrew was very nice!! Very helpful. I definitely recommend. Andrew will hook you up
Andrew was really helpful. He helped my mom find the perfect car for our little family. I really recommend him! Perfect dealership.
Oscar Magana has been a pleasure to interact with when purchasing my vehicle. I highly recommend others to work with him.
Andrew was easy to work with, didn’t pressure and was straight forward with the whole process. Sean (spelled wrong) was good to work with too. Both parties were great, thanks for helping with the purchase of the frontier. I know I was a pain to deal with.
We dealt with Tony and he did amazing!! He walked us through the process well and answered all of our questions thoughtfully!!
Customer service was excellent. Chase went out of his way to make the whole car buying experience smooth and worry free. He went as far as picking us up at the train station the day we took possession of the truck. Would definitely shop there again.
We recently purchased a 2026 Nissan Rogue and our O'Brien rep, Chase Robbins was exceptionally helpful during the process. He made himself available, answered all our questions, and even helped us to navigate all the options available on the car. Chase made our car buying experience a real pleasure. Thank you, Chase for all that you do!!
Kyerra, is awesome person very friendly and very helpful for all your needs!
Kyerra was awesome. Good experience at O'Brien.
Tony was very reliable and helpful. From beginning to start Tony really ran the process really smooth. He helped me find a great reliable vehicle with all my important features. He was very generous and genuine while helping me finance my new vehicle. He handled everything over the phone I did not have to do anything except sign and drive away with my new vehicle!
Tony was great.
Andrew and all the staff at O’Brien Nissan Bloomington were very helpful and informative! Highly recommend!
Great deal on an beautiful Nissan. Tony was very knowledgeable and made for a great experience.
Our sales consultant Oscar M. was able to smoothly guide us through the buying process and made it a stress free experience. One of the few dealerships I trust now and will recommend to friends and family.
Amazing ! Tony is the best
Tony is an amazing sales person. This is the fourth car I purchase from him at Nissan. He is honest, efficient and listened to all my needs and addressed all of my concerns. He was able to get Nissan to approve my loan before I even walked in the door.
We bought a Nissan Rogue today at O'Brien Nissan and Andrew Swaney was great to worth with! He was very helpful through the entire process. Thank you for helping us find the perfect vehicle for our family! The team at O’ Brien Nissan is exceptional. We appreciated everyone’s help. Usually buying a car is a tough process, but they made the entire process great! Highly recommend this dealership to anyone in the community! Thank you!
Did not f I x the problem, still doing same thing. 500.00 later not fixed.
Disappointed With the Service
We honestly regret buying our car from O’Brien Nissan Bloomington. While the sales team was good and professional during the purchase, our experience with the dealership after the sale has been extremely disappointing.
The service department has been consistently expensive, and we feel we have been overcharged on multiple occasions. We have also received advice that, in our experience, did not actually resolve the problem and resulted in additional time and expense.
Our last visit was especially frustrating. One of the dealership managers was impolite and spoke to us in a way that felt dismissive ... Read More Google - Aug 18, 2026
Great dealership, friendly. Helpful in many ways. Andrew was an amazing salesman.Highly recommend him.
The service team was very helpful and able to get be in quickly but when I decided to sell my car the sales team was less than helpful. They were very pushy in me making a decision, very unprofessional, and very rude.
Contracted with a 3rd party company to send debt consolidation letters about your vehicle loans to your personal residence even if you have never stepped foot in this dealership before. Disguising business practice.
Very disappointed with my experience at O’Brien Nissan. I spent over a year going in and out of the shop, only to be constantly given the runaround with no real solution. My car repeatedly would not start after sitting, and I was told twice that everything was fine. It wasn’t until I pushed back that they finally admitted the battery was bad and replaced it.
On top of that, they never resolved the communication issues with NissanConnect, which was another major problem I brought to them multiple times. Communication throughout the entire process was poor, and the quality ... Read More Google - Mar 26, 2026
Service center messed up an oil change (had a giant puddle in my garage hours after getting home) two days before the holiday. Came back first thing the following morning and have been sitting waiting for this to get done for almost an hour now. I always knew dealerships tend to be more expensive than service other places, but foolishy made the assumption this upcharge meant better work was getting done.
Very pushy
We had a great experience working with Oscar on trading my wife's car so we came back a month later and traded my truck. Everyone here was professional, patient and honest! We will never look elsewhere!
Do not expect this dealership to be helpful or have integrity! They discovered that my Nissan Rogue needed a new transmission only 4 months after already getting a new transmission from a different mechanic. O’Brien deemed the vehicle unsafe to drive and said that we could keep the vehicle there during our ongoing lawsuit with the previous mechanic. O’Brien had my vehicle towed by Joes Towing with no phone call or any kind of notification. Of course this occurred while we were on vacation out of state. The vehicle was incurring a daily storage rate of $30.00/day. Thanks for ... Read More Google - Oct 5, 2025
Very excited to say way to go O'Brien Nissan of Bloomington. I totaled my Nissan Rouge Sport last November. My husband's 2020 Pathfinder was in the service department for over a month they gave us a rental, and I was very happy. I thought maybe there's a way for us to get 2 vehicles I agreed to look at the vehicles but only wanted to make one visit to the dealership because I work from home. So, my husband went to the dealership too start the process He filled out a credit app over the phone. It took around 15 ... Read More DealerRater - Jul 26, 2025
Excellent customer service from Tony Tocco, very friendly, great information! Bought our third car from him!
Tony Tocca and the O’Brien Nissan dealership showed us a high degree of professionalism and helped us purchase a new car with ease. They were friendly and hospitable and made this a pleasant experience. We look forward to working with them in the future.
We worked with Tony Tocco. Excellent experience from start to finish! Greeted us at the door. Listened to what we were looking for and we walked out with the new car that I was looking for!
Tony was very helpful, he answered all of our questions and set us up in the vehicle we wanted.
I came into the dealership knowing what i wanted and Tony Tocco helped made my purchasing of my new car easy and very enjoyable.
We worked with Tony to get our new Rogue. He was extremely helpful, knowledgeable and listened to our needs to get a vehicle that met my family's needs.
Nissans have junk transmissions, multiple class action lawsuits. You can’t even repair a Jatco CVT transmission
We arrived to the dealership and were able to take a quick walk and a gander at the available vehicles before being gretted by a very nice qnf professional salesman. We were in a test drive and financed the quickest I've ever expierienced. 10 out of 10 expierience!
O'Brien Nissan has been the only dealership I have worked with for nearly 20 years. They have the best salesman, especially Tony Tocco and the best service department.
This team is, without any doubt, the best in the business. I’d give them 10 stars if I could! Tony took amazing care of me and provided outstanding care, service, and support. I can’t recommend him and O’Brien Nissan enough!
Tony Tocco was a great salesman explaining everything about my new 2025 Nissan Rouge. We really appreciate all the help.
Tony T. was great to work with. We did everything over the phone/online and the experience was fluid, transparent, and easy. Finance manager was also easy going, non pressuring, and explained everything in simple terms.
Tony was super quick and helpful getting me into my new car!! I highly recommend!
Great experience!! Low pressure and quick check out. Tony Tocco was great to work with.
Worked with Tony T to work out my new lease and had great experience. I drive sub-compact suvs and there are a lot of options in the market right now, Tony was patient with me and worked out a great deal that made me stop considering competitors!
Seamless experience, salesman Tony T was excellent. Would highly recommend, will do more business here in the future!
Tony was wonderful to work with. He was patient and answered all of our questions. He pointed us to the vehicle we eventually bought without being aggressive. We had some questions during the week we were waiting for the car to come and he was quick with response. Thanks Tony!!
Tony is the man. Hunted down the exact car I wanted, at a good price. Great warranty on the car 20 year 200,000 miles. No pressure very professional.
We had a very good experience with Nissan. They were informative and friendly. We would recommend this tk a friend
Easy and efficient process. They have all the information needed without wasting any time. Good experience overall
We always had an awesome experience at this dealership. We recently purchased a 2025 Altima - it’s our 5th family Nissan, and Chase was a great guy to work with. Customer service has always gone above to meet our needs. Thank you.
Had a great experience, quick process and great customer service. I highly recommend Tony he helped me every step of the way.
Tony was awesome...the whole staff treated me and my family great. Called about a vehicle that I was interested in and long story short, purchased a car. They knew that I had to drive there from out of town and when I got there the process went quick. I'm looking forward to the next vehicle from them. 10/14/25 what I said above is still true but the 2016 qx60 I purchased back in February has been a complete money pit. My first month driving it, I started having a slight knock in the rear of the car. Had it checked ... Read More Google - Feb 14, 2025
Greetings Mr. Michael Clinton! Responses are locked so had to go this route again. There was only one call and voicemail from Nissan, not several as mentioned in the note. I have called your office atleast 3 times since then and left a voice mail yesterday. Please review that and call me back as there is an apparent leak from the vehicle's roof that my family members have noticed but this is after the service in picture. I am still leaving a 1 star until the issue is diagnosed and resolved free of charge. Have a wonderful day. - Venky
They are money hungry and insensitive. Half of them can’t even understand how to do their jobs in my opinion. I had an appointment for a CVT fluid change and wanted the tech to look over my transmission since I was having some issues and have a warranty. From the moment I walked in they gave me a hard time telling me my warranty was expired (it’s not) and after 2 1/2 hours the head guy told me I was good to go. When i asked if they had changed the fluid he said “you can wait 30K more miles”. ... Read More Google - Apr 20, 2024
App shows $1.99 to plug in. The machine shows $40 to plug in. Dealer said “we just want to charge our cars”
Very frustrated about this visit. Appointments was for 2 recalls. After waiting 2 hours, they told me they didn’t have the part for the one recall and I’d have to come back for another two hour appointment.
Misleading,deceptive,bouble talkers,not about service only about bumping cash on invoice. When asked direct questions they out right lied to me in service dept from appointment to entering service department.
The dealership sold me a car with frame damage and the sales man intentionally lied to me about the vehicles history when I asked him about it.I attempted to contact them but I didn’t get a reply so I left a negative review and only then did the general sales manager contact me. The general sales manager first offered to pay for part of the repair and claimed they had a singed car fax report from me since it’s policy that all sales have that. I asked if they could send me a copy of the sale ... Read More Google - Jan 13, 2024
Was dealing with someone in finance named Sage. To make a long story short, after I informed her that I had decided to wait a couple months before making a car purchase, she abruptly hung up on me. When I called back and asked her for the name of the general manager, she rudely hung up on me again. I left a voicemail for the general manager which was never returned. This place ONLY cares about getting your money. Customer service means nothing to them. Would never recommend this place or buy a car from them after this rude treatment!
We have been buying cars from Nissan in Bloomington since 2018. Chase has always been our salesman. He is very polite, knowledgeable and professional. This last time we just bought a 2024 Murano, which is always been my dream car.
I am very displeased and feel that I was taken advantage of, and fraudulent charges were applied. I was told that the miscellaneous charges of $30 for my oil change was due to the price of oil going up, so I was charged $76 for an oil change that I have always paid $46. I was also having shaking in my brakes, the same issue I had previously after having new brakes and tires done here at the Bloomington Nissan, and was told I would have to pay $130.00 for an inspection but that he would discount the inspection and only charge $100.00. I waited 2 ... Read More Google - Sep 5, 2023
Bought a car last week only to realize during the financing process that they tacked on the stupid extended warranty and Gap fee which total out to be 1250 bucks me and my girlfriend both verbally told him no! Total feel like I got taken Advantage of!
Still waiting for parts and will need to make another trip. Royce
Went here looking for a Nissan Altima. Started off a decent conversation with the salesperson Chase. Turned into wanting me to put $500 down to hold the car, in which I had no intention on doing. So instead I went there at 9 A.M. met Chase took the car out for a test drive filled out the paperwork and was told no bank would touch me for a loan because of the equity of the car. He also said I would have to put $10,000 with my trade. He told me I could go to Carmax or some other place and sell ... Read More DealerRater - May 17, 2023